Purpose

This privacy policy explains how CG Eleven collects and uses your personal data when you use our website. It also outlines your privacy rights and how the law protects you, including under the guidance of the Agência de Protecção de Dados: https://www.apd.ao.

Data Protection Principles

We comply with applicable data protection laws. This means that any personal information we hold about you must be:

• Processed lawfully, fairly, and transparently.
• Collected only for valid purposes that we have clearly explained, and not used in ways that are incompatible with those purposes.
• Relevant, adequate, and limited to what is necessary for the stated purposes.
• Accurate and kept up to date.
• Retained only for as long as necessary for the stated purposes.
• Kept securely.

How We Collect Your Personal Data

We collect personal data from and about you in several ways, including the following:

Direct Interactions

You may provide personal data to us directly by filling in forms, corresponding with us by post, phone, or email, or by using our products and services. This may happen in the following situations:

When You Use Our Website

We use cookies on https://www.cgeleven.com. By using our website, you consent to the use of cookies. Our Cookies Policy explains what cookies are, how we use them, how third parties may use them, and the choices available to you.

When You Submit an Enquiry Through Our Website

When you submit an enquiry through our website, we may ask for your name, email address, contact number, company name, position, and the service you are enquiring about.

We use this information to respond to your enquiry, provide details about our services, and follow up where appropriate. We do this based on our legitimate interest in providing accurate information before a sale.

When You Sign Up for Our Newsletter

When you sign up for our newsletter, we may ask for your name, company name, position, email address, and contact number.

We will ask for your consent before using your name and email address to send you newsletters about our products and other information that may be of interest to you.

You may withdraw your consent at any time, and we will stop sending you the newsletter.

When You Take Part in a Feedback Survey

When you take part in a feedback survey, we may record your name, email address, company name, position, phone number, and your responses about your experience with our services.

We use this information to improve our services and strengthen customer relationships. Your position, company name, and some or all of your comments may be displayed on our website as a testimonial, but only with your consent.

Third-Party Sources

We may receive your information from third parties, for example where someone refers you to us. We will always take steps to ensure that the data has been collected and shared in line with applicable legal requirements.

Automated Technologies

As you use our website, products, and services, we may automatically collect personal data through cookies, server logs, and similar technologies. Please see our cookies policy for more information, including details of the cookies we use. You can set your browser to refuse all or some cookies, or to alert you when websites set or access them. However, if you disable or refuse cookies, some parts of the website may become inaccessible or may not function properly.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use it in the following circumstances:

1. To perform a contract we are about to enter into, or have entered into, with you.
2. To comply with a legal or regulatory obligation.
3. Where it is necessary for our legitimate interests, or those of a third party, provided your interests and fundamental rights do not override those interests.

How Long We Keep Your Data

We keep your personal information only for as long as necessary for the purposes for which it was collected. Retention periods are determined by operational and legal requirements, and we review them regularly.

Your Rights as a Data Owner

Under the law, you have several rights in relation to your personal data. These include the right to:

• Ask what personal information we hold about you and request corrections if it is inaccurate.
• Withdraw your consent at any time where we rely on consent to process your data.
• Request a machine-readable copy of your data where processing is based on consent or contract, so that you can transfer it to another provider.
• Request erasure of your data in certain circumstances, such as where consent is the basis for processing.
• Ask us to restrict the use of your information for a period if you believe it is being processed unlawfully.
• Object, in some circumstances, to decisions that affect you being made solely through automated processing or profiling.

Policy Revisions

We review this policy regularly and update it when necessary to reflect changes in our services or in how we use personal data. If we plan to use your personal data in a way that has not previously been explained, we will contact you to provide further information and, where required, ask for your consent.

Contact

If you have any questions or complaints about how we use your information, please contact us first by email at contact@cgeleven.com